At Meterdi Tools Sales, we stand behind the quality of our professional measurement tools and industrial equipment. We understand that precision matters in your work, and we want to ensure you’re completely satisfied with your purchase.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging
  • All original accessories and documentation must be included
  • The item must be in the same condition as when you received it

Non-Returnable Items

Due to hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Test Instruments that have been removed from their sealed packaging
  • Voltage Tester Pens that show signs of use
  • Plumbing & Air Condition items that have been installed or used
  • Locks & Ironmongery that have been cut or modified

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include the following information in your email (or use our template below).
  2. Wait for Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories. Include a copy of your order confirmation or invoice.
  4. Ship Your Return: Send the package to our warehouse at:
    Meterdi Tools Sales
    Returns Department
    4934 Birch Street
    El Paso, US 79901

    We recommend using a trackable shipping service and retaining your shipping receipt.

  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Request Email Template

Subject: Return Request: [Your Order Number]

Body:
Dear Meterdi Tools Sales Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name, SKU if available]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]
Attachments: [Photos if applicable for damaged/defective items]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is processed:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive and inspect your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement, depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchanges

For exchanges of the same value:

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  • We’ll ship the replacement item once we receive your return

For exchanges of higher value, you’ll need to place a new order after your return is processed.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect in your email
  • We’ll arrange for a replacement or refund at no additional cost to you

Professional Support

Our team understands the critical nature of precision tools for professionals. If you’re experiencing issues with a measurement device, our technical support team may be able to help troubleshoot before you initiate a return. Contact us at [email protected] for assistance.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to supporting professionals like you with reliable measurement solutions.