Welcome to Meterdi Tools Sales’ FAQ section. We’ve compiled answers to common questions about our precision measurement tools, shipping policies, and customer service. If you don’t find what you need here, please contact our tool experts at [email protected].

About Our Products

What types of professional tools do you specialize in?
We specialize in high-quality precision measurement tools including:
  • Electrical testing equipment (clamp meters, voltage tester pens)
  • Distance measurement tools (lasers, measuring tapes)
  • Layout and marking tools (rulers, calipers)
  • Plumbing and HVAC tools (pipe fittings, air condition equipment)
  • Workshop essentials (door hardware, weighing scales)
All our tools are selected for professional-grade accuracy and durability.
Are your measurement tools calibrated for accuracy?
Yes, all our test and measurement instruments meet industry accuracy standards. Electronic tools like clamp meters and laser distance measures are factory-calibrated. For specialized calibration needs, please contact our support team.
Do you offer temperature-sensitive tools for extreme environments?
Many of our electronic test instruments are designed for various working conditions. During shipping, we provide special handling for temperature-sensitive items to ensure they arrive in perfect working order.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your complete payment details on our servers.
Can I get a VAT invoice for my purchase?
Yes, all orders include proper documentation for business purchases. The invoice will be automatically emailed to you upon order completion and included with your shipment.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding some Asian and remote regions. During checkout, our system will automatically confirm if we can deliver to your location.
How long does shipping take?
We offer two reliable shipping options:
  • Standard Shipping (Recommended): 10-15 business days via DHL/FedEx ($12.95 flat rate)
  • Free Shipping: 15-25 business days via EMS (free for orders over $50)
All orders are processed within 1-2 business days before shipping.
Can I track my order?
Yes! All shipments include real-time tracking. You’ll receive tracking information via email as soon as your order leaves our warehouse. Our carriers (DHL, FedEx, or EMS) provide detailed tracking all the way to your doorstep.
Are import duties included in the price?
Yes, we calculate all estimated import duties at checkout so there are no surprises. The amount you pay is the final amount – no hidden fees upon delivery.
How are delicate instruments packaged?
We treat your tools with the same care we’d want for ours. All items are packed with protective materials, and fragile instruments receive additional padding. Laser tools and electronic gauges are specially secured to prevent transit damage.

Returns & Warranty

What is your return policy?
We offer easy returns within 15 days of delivery if any product doesn’t meet our high standards for accuracy and durability. Simply contact our support team to initiate the process. Items must be in original condition with all packaging.
Who pays for return shipping?
For defective or incorrect items, we’ll cover return shipping costs. For other returns, the customer is responsible for return shipping unless otherwise arranged with our support team.
Do your tools come with a warranty?
Most of our tools come with manufacturer warranties ranging from 1-3 years. Specific warranty information is included with each product. Our team can assist with warranty claims if needed.

Customer Support

How can I contact customer service?
Our tool experts are available via email at [email protected]. We typically respond within 24 hours on business days.
Do you offer volume discounts for contractors?
Yes! We offer special pricing for bulk orders of items like measuring tapes, test instruments, or plumbing fittings. Contact us with your requirements for a customized quote.
Can I get shipping estimates for heavy items?
Absolutely. For oversized items like pipe fittings or heavy weighing scales, email us with the product details and destination for accurate shipping costs and timelines.

Meterdi Tools Sales
4934 Birch Street, El Paso, US 79901
www.measurementstool.com
Email: [email protected]